How do i stand with this regarding couriers...
Turbo Mini Forums

Had some stuff delivered by a courier today. Now they tried delivering it to me but i was out, so they took it next door.

They signed for it in good faith and off the lorry driver went. i came home and got it from them, opened the box and it was damaged...

Not that badly but its an expensive bit of kit. Only cosmetic by first glance that can easily be made to look like new.

I ring the company and they ask was it signed for?

I say yes but it wasnt at my address and i never specified for it to be left at any other address. I'm awaiting an answer but just thought i'd see if anyone else has had any other ezxperiences.

Next door took it in good faith and they're an old couple and its not their fault.

I'm playing along the lines of "you never delivered it to my address, nor had my permission to deliver it to any other"

How do i stand?

Edited by iain on 14th Mar, 2007.

They shouldnt have delivered it to anywhere else apart from the address that is on the card that was used for payment, if they did without your permission then there in the wrong.

Ive had damaged items delivered a few times and now whenever i get a delivery, if the box is even slightly damaged, bent etc etc then i take photos before unpacking it just incase its damaged. theres no way the couriors or company you bought it from can say it was you who damaged it.

Thinking about it as well, i thought anything bought on 0% finance (why not have my interest for 12 months ) had to be delivered to the exact address.

Oh well, fingers crossed it will get sorted, give me £50/£100 and i'll take it as it is, providing it doesnt effect the 2 year warranty

depends on how the terms of carriage are worded i would ask them for a copy.

Also was the outer box damaged or just the item?

TurboDave said

"Fab's right of course.

Maybe you should take your styling ideas off the French instead! "

unless you told em they could drop it off elsewhere then its their responsibility ! what if it had been a box of data protected info, and they dropped it off at the criminals house next door ? cath me drift. make a real stink about it mate.

at least you got sortid with a courier iam still trying to get Josh his doors to him !!!! n he lives in Luton

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hope you get it sorted iain...and of course richie!! lol

give em hell!!

cheers
josh

My build thread..

http://www.turbominis.co.uk/forums/index.php?p=vt&tid=542985

well just looked at the form and the bit they have to fill in saying "left at number XX" does actually say (as part of they're standard thing)

"left as instructed at..."

There we no instructions so unfortunately someone doing me a favour has actually caused him/her grief.

Should get it sorted tomorrow, just wanted some opinions. plus i've been waiting 2 weeks for it!!! grr!

Ive been told by courier company's when Ive sent stuff out, that you must specify if you don't need a signature or if you have specific instructions.

If a parcel is left without a signature or with a neighbour (in your case) and you haven't instructed them to, then it is the driver that is held personally responsible as the goods are his responsiblity untill the consignee has received there goods.

Which courier company is it?

https://www.facebook.com/pages/Fusion-Fabri..._homepage_panel

www.fusionfabs.co.uk



1/4mile in 13.2sec @ 111 terminal on 15psi

It was night freight.

But this morning i had a conversation with the company i bought it off. They rung the couriers and they admitted it was damaged when it was left and that they didnt deliver to the correct address

They're replacing it with a new one which suits me. only pain in the arse bit is i have to wait a few more days for it to all be swapped over!!

Anyway, worth sticking to your guns is the name of the game!

Hope it helps some others.

Sounds like a company that is trying to sort out a mistake they made. Good on them.

sounds that there sorting it out for you mate.
iv had couriers ligh (SP??) about things, like that they tried to deliver it the day i arranged butt hey didnt as i was waiting for them and i didnt get a note through!
but they still said they tired!! they got some 'choice' words from me and it got sorted out in the end, free of charge!

My build thread..

http://www.turbominis.co.uk/forums/index.php?p=vt&tid=542985