Alan and Alan insurance worst ever!!!
Turbo Mini Forums

Hi

i really suggest you to stay away from Alan and Alan (A & A) insurance!!!

they are rubbing people!

On the phone i bought full comprehensive insurance for my mini 1990 check mate 0.9 + all modifications. for 800

But what i received by the post after few days??
third part, my car was like 1.3 cooper, no modifications... everything completely wrong!! :(:(:(:(

i call them and what they want now is: or i cancel and pay 80 pound for nothing, they didn't even mention about it, they said it is free cancellation in first 14days. but NOT!! :(
or i need to pay around 400 more to get all right and comprehensive!!!

Is it some kind strategy to get money out of people for nothing??

I am so F***ing upset,


Please do not do business with them if you do not want to pay double after phone call

Nothing special!

Can you not go to Trading standards..... if they said something and are not deliverying that service, take it to there managment etc.

When you rang up did you get the messge on the phone;

"This phone call may be recorded for training and safety....." blahh blahhh

If so, and they offered you that deal over the phone, ask them for a copy of the phone call then,

Customer is all ways right.....

But i feel your anger with BIG companies taking the piss out of us......

(Farrrkin O2 ! Wankers!)

My 79 Clubman Build Thread - http://www.turbominis.co.uk/forums/index.php?p=vt&tid=451008

Jamie.

i had a similiar thing with two! of the big insurance companies.
Adrian flux would insure my car when it was being trailered to shows etc (one of the few that would!) for reasonable money i thought. However when the paperwork arrives it states that a cat 1 alarm system has to be fitted, no mention of that earlier when i'm listing all the mods :( and there's no way i can fit a self arming system for a normal car to a car thats electrically dead as soon as i turn the battery cut off, has no interior light circuit, totally bare of any wiring thats not needed, and the important bit - 'theft cover is not included untill we get installation certificate. Just fuck off!, cunts

The second one - Sureterm - sit there on the phone declaring all mods, then get the paperwork - yep you guessed it - only a few listed
Correct the mistakes on the form and send it back, then get a letter stating that extra mods, 'not listed at the time of the initial quote' incur extra charges or the policy will be cancelled. FFS I coughed up the extra as it was still cheaper than others but thats not the point!

Insurance companies are all a bunch of useless bastards! FACT!

Here for the craic..

Supercharged Arden powered

yes i had simlar with sureterm direct some years agoand got fooked over! ........

these RAT BASTARDS insurance zombies! want whats comming to them


go to the trading standars

When you say you have a 0.9 checkmate... surely you mean a 998cc which is classed as 1.0 litre?

insurance ombudsman would be a good bet - might sort them out with at least the threat of it

Perhaps this dude got pissed of by em

http://www.youtube.com/watch?v=xaPepCVepCg

Edited by MikeRace on 23rd Mar, 2010.

1/4 Mile 14.3secs 96Mph Terminal 10psi of boost.


Fibreglass Parts? - http://www.tdkracing.co.uk/
Split Rims? - http://www.force-racing.co.uk/

yea, it is 988cc, and i put non standard engine as modification, but he just put my car like 1.3 cooper ;/ where he got that?? i do not understand cunt

Edited by chominsh on 23rd Mar, 2010.

Nothing special!

Nothing special!

isnt there a law to protect buyers of such? and doesnt it involve a 28day cancellation period of some sort, im not up on this stuff but a google session should bring good results,

Yes i moved to the darkside

Instagram @jdm_brett

Nothing special!

financial ombudsman is your way forwad. http://www.financial-ombudsman.org.uk/cons.../complaints.htm. they already have a complaints process in place just for you

hey looks good, i think i will try :)

Nothing special!

before you go to the financial ombudsman, you have to be seen to try and sort it out direct with the company via a formal complaint.

before you call back, make some bullet points of the issues that you have experienced

they have strict guidelines as to how these are handled, and have to tell you the protocol there and then on the phone

i.e. you will get call in 24hrs by a complaints handler to review your issues and clarify the complaint, a letter within a week to acknowledge the complaint, and weekly updates after that until resolved.

they will more than likely just give you your money back if you initiate the above, but if not, ask them how your treatment has been in accordance with their "treating customers fairly" guidelines (all fsa regulated companies have to adhere to these), and ask for a copy of the guidelines to be posted to you aswell. Make as big a fuss as possible, but never get angry, lose your temper or swear, or they will just use this as an excuse to cease communication with you, and unfortunately in the eyes of the Financial ombudsman this is a valid reason, they can use it as their get out of jail free card

If after all that they do not cave in, then the financial ombusman will be interested.

(I used to work in the complaints team of an insurance company btw)

"Turbo's make torque, and torque makes fun"

"did you know you can toast potato waffles?"

hi

thank you for that info, very very useful :)
now spending all time on the phone

will inform you later how it goes :)

Nothing special!