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Lisa has started up in business, we have a almost new pc and laptop at home with a linksys router and virgin cable broadband, everything works fine and we never have issues with speed, connection or pages not loading.

Lisa has had a company sort out website and email.

The problem arises when trying to load up the email portal page you just get:
Unable to connect

Firefox can't establish a connection to the server at

* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.



Thing is her business partner can access no problem and i can access from work no problem but get the same message from either pc at home regardless of browser used.

Any ideas?

Edited by wolfie on 4th Feb, 2011.

Sounds like a DNS issue.

First open up command prompt and type the following:

ipconfig /flushdns

The space should be there. Then reboot the machine and try again.

If that doesn't work, assuming you're on Windows 7, open Network and Sharing Centre and then 'Manage Network Connections'. Then right click on which ever connection you're using (wifi or ethernet) and select properties. Then select IPV4 / Internet Protocol V4 and change the DNS settings at the bottom to manual and enter the following:

208.67.222.222
208.67.220.220

Save those settings and try again.

Before doing all that ^^ try ping webmail.pomserve.com from a DOS prompt to test that the name resolves. If it does resolve then may be it's a routing issue. Try a tracert see what that says.

Tbh Neil I would say the abouve two are wrong IMO,

this sounds much more like a typical boost leak situation,
or elce it could be that the cam is a bit more wild and she is just not reving it hard enough!!

how do you access the e-mail portal page, do you click on a link and then it takes you to exchange and you put in your credentials?

yes

all sorted now, was a virgin problem, after 5 heated phonecalls to indian call centre it was resolved

Router not letting the server talk to exchange?

Had a simular problem with virgin when i set up my plumbing business afew years ago.

Done now needs redoing lol

i dont think virgin can help you set up a plumbing business mate they find it difficult enough to set up broadband

i ment problems with getting on the page and stuff everyone else could apart from virgin customers

Done now needs redoing lol