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Craigie-B

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1492 Posts
Member #: 9468
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Wootton Bassett

26th Nov, 2012 at 01:04:00pm

Some of you guys know I had a problem with my heater tap, that I purchased from minispeed:



Sent them an email on Saturday, as they were closed until this morning they obv didnt see my email until today. I gave them a phone call just now.

Very polite and apologetic for the issue caused

Completely understood the problem

Has sent me a new product out first class before receiving the old one back (which I was informed they usually expect the faulty product back before sending out the new one)

I didn't even have to argue with with them and bring statutory rights into the conversion (unlike most other suppliers when you have faulty products)




Overall really happy with the customer service received and would go to them again.

Edited by Craigie-B on 26th Nov, 2012.

On 10th Mar, 2012 theoneeyedlizard said:
Hypothetically speaking, where would you stick your nozzle?


On 22nd Jun, 2012 apbellamy said:
my wife doesn't know what.head is never mind compression ratio.

wolfie

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8215 Posts
Member #: 90
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Somewhere around Swindon

26th Nov, 2012 at 01:35:42pm

to be honest thats nothing special it just how it should be

Crystal Sound Audio said:
Why wolfie...you should have your name as Fuckfaceshithead !


"A common mistake that people make when trying to design something completely
foolproof is to underestimate the ingenuity of complete fools."-Douglas Adams

mercenary62

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641 Posts
Member #: 9937
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somewhereintheuniverse near selkirk scotland

26th Nov, 2012 at 02:01:34pm

good to hear of excellent customer service, i phoned a well known r1 conversion company leaving all my details ,the conversion kit costs 3600 pounds, one month later still waiting for a reply ?? went for vauxhall conversion in the end from allspeed who were very helpfull

give em hell

Craigie-B

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1492 Posts
Member #: 9468
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Wootton Bassett

26th Nov, 2012 at 03:51:15pm

Yes I know thats how it should be, but the point is in most cases thats not how it is and so its good to praise those who do the positive things

On 10th Mar, 2012 theoneeyedlizard said:
Hypothetically speaking, where would you stick your nozzle?


On 22nd Jun, 2012 apbellamy said:
my wife doesn't know what.head is never mind compression ratio.

kappa

882 Posts
Member #: 9854
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Hounslow, Middlesex

26th Nov, 2012 at 03:59:31pm

I buy a lot parts from Minispeed and they are a great bunch there, really outstanding customer service, I would advise anyone too use these guys for parts.

jamiestevenbell

336 Posts
Member #: 9941
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Derby

26th Nov, 2012 at 05:02:11pm

What inter coolers in the pic there


jonny f

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Dorking

26th Nov, 2012 at 09:40:55pm

Don't forget you get discount from them if you are on various forums or a member in a mini club. I've never had any issues with them and bought a few things.

My mum calls them hill billy mini's. If you've ever been in you may understand.

Craigie-B

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1492 Posts
Member #: 9468
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Wootton Bassett

27th Nov, 2012 at 03:14:05pm

ahh I have been missing out on discount, nevermind ill get some info from them later

On 10th Mar, 2012 theoneeyedlizard said:
Hypothetically speaking, where would you stick your nozzle?


On 22nd Jun, 2012 apbellamy said:
my wife doesn't know what.head is never mind compression ratio.
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