What would you do??
Turbo Mini Forums

On saturday i got 4 new tyres fitted to my BMW, the flat tyre light on the dash came on, on the way to work so I called in to the BP to check the air, when I noticed that all 4 rims had been marked / chipped. So I called in to the tyre place that fitted the tyres to see if we could sort it out. I asked to speak to the boss and I was told to sit in the office. After 40mins of sitting about I reminded them I was there and asked what they were going to do about my chipped wheels !! At this point I was moved into the workshop area to stand away from other customers and the boss asked me to come back on Friday, so I said no I want to show you now!

Anyway I stood my ground and got it up on the ramp where I showed him the marks after 20 mins I got him to say it was their fault, but he said that it didn't warrant a full refurb, so how would I like to settle this, he then offered me free service / mots / tracking.

So what should I do? Look for some cash back as it cost me just shy £900 all in. Or when I get the mini back on the road soon, should I get the suspension setup and MOT done?


Simon.

I have started posting on Instagram also my name on there is turbomk1golf

Nothing is impossible it just costs more and takes longer.

is it a large chain or a inderpendant? if a chain I would be tempted to email their customer relations dep. in my experience the are much more genorous with refunds/compensation and the like.

Might be a stupid question simon but did you not check them when you picked it up.

I wouldnt settle for anything less than a full re-furb otherwise they will just get the smart repair guys in to blow them in at the garage and you definitly dont want that !!!!

I understand what your saying about suspension setup mot etc but if they carnt fit four tyres properly then i wouldnt let them do anything.

Rick

Without seeing the damage it is hard to tell if minor refurb would be enough. Having said that, refurb should be around £50-£65 a wheel.

I wouldn't take anything off them other than the wheels being fixed or the cash to do it yourself. I generally wouldn't trust anyone other than a specialist with the mini

Well it's a large place and no I never looked when I picked it up as its not the sort of thing I was expecting to find! The marks are smaller than your little finger nail, 1 on each wheel where the fitting machine must of started off. One of the boss said that it does say on the invoice that some marks may occur. He was saying that it's about £70 to £100 to refurb each wheel!!

Simon.

I have started posting on Instagram also my name on there is turbomk1golf

Nothing is impossible it just costs more and takes longer.

Well i've just ad all 4 of mine done and a repair to the sill for £300

Personally I would not stand for it, they will have to stand the cost of a proper refurb, they can and should be able to fit and remove tyres without marking the paint on the wheels.
How did you pay, was it by credit card?

Yes it was tom

I have started posting on Instagram also my name on there is turbomk1golf

Nothing is impossible it just costs more and takes longer.

Bosh, there you go, make a complaint to the credit card company, tell them that it will cost you £500 to have the wheels properly repaired, see what they have to say.

What do you think they will cover it ??

I have started posting on Instagram also my name on there is turbomk1golf

Nothing is impossible it just costs more and takes longer.

Sorry simon, yes stupid question.

There should be no reason for you to check the wheels as you would expect them to of been done corectly.lol

As tom says , full refurb needed.

I certainly think it is worth an ask, you may be pleasantly surprised. As an example a few years ago a friend bought a washing machine from one of the big retailers, currys etc. One month as it was out of warranty it crapped out, he got a repairman out who gave him a big quote for new this that and the other. He got in touch with where he bought it, they fobbed him off. Went back to credit card co, complained that it was an expensive item and should gave lasted longer, they agreed and refunded him in full.

Edited by Tom Fenton on 10th Dec, 2012.

What a pisser.. I had the same with some of Carl's wheels that they turned into 50 p's... I agreed for the tyres to be given foc to cover the cost for Carl to fit some new centres so how about two free tyres. It's a lot easier for them to loose stock than pay for a refurb.. I mean raising PO's and invoices and the like...

So get a quote and get the amount of wheels needed refunded so you can pay for the repair...

Edited by gr4h4m on 10th Dec, 2012.

I run a supercharger and I don't care the TB is on the wrong side.
VEMS + 12 PSI + Liquid Intercooler = Small Bore FUN!

i have used the sales of goods act in the past on a new laptop that did not work correctly ( 18 months after buying it ), im sure there must be something related to providing services

Yes i moved to the darkside

Instagram @jdm_brett

Yes, what Tom described above is the sales of goods act

edit: if it was me id be on the phone to trading standards to see what my rights are etc and to let them know what trading standards have told you (only if its in your benefit)

Edited by Craigie-B on 10th Dec, 2012.

I think the thing is that there is 2 blokes that own the place, one is going to come to some sort of deal, and one don't give a fuck by the looks of it as he was saying words like, at your own risk and so on.

I have started posting on Instagram also my name on there is turbomk1golf

Nothing is impossible it just costs more and takes longer.

Simon, by using youyr credirt card you have effectively bought the tyres from the credit card company, you now tell the credit card company their supplier has damaged your wheels and you want it fixing .

letting them have a go at botching a repair will noly end in tears ,

for get the clowns who fit the tyres , and go for the credit card company, and be firm , don't take no for an answer,

you want the cost of a proper repair,[get one first to quote to them] or your money back


carl

WWW.FORCE-RACING.CO.UK PLEASE CLICK HERE

consult citizens advise mate its free to use ,they will probably say to contact your credit card company as your covered by sale of goods act

give em hell

I wouldn't let them touch your mini si! It wasn't that place near my house was it?

Speeding is like masturbating, everyone does it, but not all of us film it and put it on the internet

[quote=fab,8th Oct, 2010]fuck off

imo need to be fully refurb. Take some pics and send a letter to the complaints dept.

imo id be getting a few prices on an all out referb to as new condition and like what has been said above talk to the credit card co and see if they can give you the cash to have them repaired/replaced and so on

Wonder if they bothered to clean all the old rubber and crap off the inside rim of the wheel though, major cause of tyres deflating as tiny bit of debris can affect the tyre and give it a slow puncher to be honest Id tell them you ant a full refurb but out of house and they can pay the price of it, they have damaged your wheels so its you right to have them corrected if they don't comply tell them you'll get trading standards involed they'll soon crack and do something.

Full Refurb on each wheel is in order I think.!!!!

record all the conversations too.. i did this with a guy who persuaded me to buy a car and it was a pile of shit with loads of hidden problems. i will be following up on my problem and i would recommend having evidence of all sorts! even convos including him not giving a toss!